Refund policy

Returns & Refunds

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

To start a return, visit our Returns Portal — it takes less than 2 minutes. You can also contact us at info@aboutusthelabel.com.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached and in its original packaging. You’ll also need your order number or proof of purchase.

If your return is accepted, we’ll email you a prepaid return label as a QR code. Take it to any Australia Post office — they’ll scan it and print your label for you, and you can pick up a satchel in the size you need in-store. Items sent back to us without first requesting a return will not be accepted.

Return address: 43 Wonganella Drive, Keilor East VIC 3033.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Email info@aboutusthelabel.com.

Exchanges

The easiest way to exchange your item is to submit a request through our Returns Portal and select "Exchange" as your preferred resolution. Once we receive and inspect your return, we’ll dispatch your new item.

Sale items & gift cards

We cannot accept returns on sale items or gift cards.

European Union — 14-day cooling off period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unworn, unused, with tags and in its original packaging. You’ll also need your order number or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@aboutusthelabel.com.