Shipping policy

Postage and Handling

All About Us orders are processed and shipped from our Melbourne Headquarters on the next business day.

Australian Delivery

We offer fast and reliable shipping across Australia through Australia Post.

Order Processing:
All orders are processed and dispatched from our Melbourne headquarters on the next business day.

Delivery Options & Timeframes:
We provide two shipping options at checkout:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days (depending on your location)

Delivery times are estimates and may vary slightly depending on your location and seasonal demand.

Shipping Costs:
We offer free standard shipping throughout Australia on all orders. Add express post info.

Tracking:
Once your order has been shipped, you will receive a confirmation email with your Australia Post tracking number, so you can follow your parcel’s journey in real time.

Delivery Address:
Please ensure your shipping address is correct at the time of purchase. We are not responsible for delays or lost parcels due to incorrect address details.

Authority to Leave:
You may choose to provide Authority to Leave (ATL) at checkout. If selected, your parcel may be left in a safe place without a signature.

Need Help?
For any questions or assistance with your international order, please contact us at info@aboutusthelabel.com. We’re happy to help!


International Delivery

We’re pleased to offer international shipping through Australia Post, our trusted delivery partner.

Order Processing:
All international orders are processed and dispatched from our Melbourne headquarters on the next business day

Shipping Costs & Timeframes:
Shipping rates and estimated delivery times are calculated at checkout based on your destination. Australia Post offers both Standard and Express international delivery options (availability may vary by country).

Typical delivery timeframes:

  • Standard International: 6–15 business days

  • Express International: 2–6 business days
    (Delivery times may vary depending on destination and customs processing.)

Tracking:
Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can monitor your parcel via the Australia Post website.

Duties, Taxes & Customs Fees:
Please note that your order may be subject to customs duties, import taxes, and fees once it arrives in your country. These charges are determined by your local customs authority and are the responsibility of the recipient.

Shipping Restrictions:
Due to postal limitations, we may be unable to ship to certain countries. If your location is not available at checkout, unfortunately, we cannot deliver there at this time.

Need Help?
For any questions or assistance with your international order, please contact us at info@aboutusthelabel.com. We’re happy to help!